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Payment, Refunds, Postage

Payment

  • Payment is accepted via PayPal, debit card and credit card.

  • Orders are started once full payment of your invoice is received.
    Please allow 5 - 10 working days from payment date until your order is posted. (Individual listings may vary please read the descriptions)
    This time frame can be longer during busy times. I will contact you if there are any changes once you have placed your order.

  • For custom orders please allow 10-15 business days unless otherwise specified. (Custom orders are those not on listed on the website or variations to the current designs available)

  • Unpaid orders will be cancelled after 2 business days if I have not been contacted.

  • Please contact me using the contact page or email admin@stellamoonhandstampedjewellery.com if you have any questions.

Refunds

Refunds for Personalised orders:
  • Due to the personalisation of each piece you will not be able to claim a refund for change of mind or mistakes made by you.
    Each piece is created especially for you, therefore I am unable to refund once your order has been created.
    Please check that all information provided at the time of purchase is correct.

  • If the mistake has been made by me I will remake your order, please contact me within 2 business days of receiving your parcel.

  • If you are not satisfied with your order, please contact me immediately using the contact page or email admin@stellamoonhandstampedjewellery.com
    Contact must be made within 2 business days of receiving your order.

Returns for non personalised pieces:
  • Contact must be made within 2 business days of receiving your parcel to get approval for your return.

  • Items returned must be unused, and must remain in the original packaging. Please post the item back in a similar envelope as it was received in, and post with tracking.

Postage

  • Australia Post is used for all postage and your order will be packaged with the utmost care to ensure a safe delivery.

  • Within Australia the following options are available:

    ⭐️ Registered Post: Tracked.

    ⭐️ Express Post: Tracked.

    ⭐️ Parcel Post: Tracked.

  • Once parcels are with Australia post delivery is out of my control.
    If your parcel has not arrived within 3 weeks I am able to follow it up with Australia Post.

    Please contact me using the contact page or email admin@stellamoonhandstampedjewellery.com