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Frequently Asked Questions

⭐️ How long have you been making jewellery?
I have been making jewellery since 2007.
In 2020 I had a makeover and change of direction with my style, which needed a new name. Now you see Stella Moon Handstamped Jewellery.

⭐️ How long will it take to make my order?
Every piece is created from scratch, each letter or design is individually stamped by hand and this process takes time.
While I do my best to get orders out as quickly as possible I still need to allow time for each creation.

During peak times it may take a little longer for your creation to be made due to the increased number of orders around those times. I will let you know if there will be delays in the turnaround time.

**Selecting Express Post at checkout does not speed up the creation process, it only means the parcel will get to you quicker once posted.

⭐️ Can I personalise my order?
Absolutely, what you see available in the shop is only an example of what can be created. I love working with you to make unique designs.

Any item can be changed to make your own unique piece of jewellery. If you need help with personalising your design or have something in mind that you would like created please contact me.

⭐️ Can I change or cancel my order?
Yes you can change or cancel your order within 1 business day, please contact me as soon possible to arrange this.
After this time a fee will apply if your order has been started.

⭐️ What do you mean by Natural or Black text?
Black means I will colour in the text or design with black ink.
Natural means it will be left the natural colour of the metal.

⭐️ Can I save my cart for later?
The option to save your cart is not available.
Make sure you are logged in and you can use the heart on each item to save it as a favourite.
Next time you log in and click on favourites, your items will be there and you can add them to the cart.

⭐️ How do I login to my account?
Click the Sign In icon and you will be taken to a page that asks for your email to send you a sign in link. Once you get the email with the link you click it and you will be signed in.
No need to remember passwords or login details.
After you sign in with the link you can go to my account and see your details, if you have any questions about signing in or your account please contact me.

⭐️ Payments / Refunds / Postage - Click here

⭐️ Jewellery Care - Click here

⭐️ Privacy Policy - Click here

** If your question has not been answered on this page please send me a message with your question via the contact page or direct email to